FatFruit Privacy Policy

At FatFruit, we understand that your personal information deserves the highest level of care and protection. This Privacy Policy explains how we collect, use, store and protect your data when you visit fatfruit.com or use our gaming services. Our platform is operated by Metlait SRL, registered in Cartago, Costa Rica, and licensed by the Government of the Autonomous Island of Anjouan under licence No. ALSI-202509073-FI2. By registering a FatFruit casino account or using our services in any way, you agree to the practices described below.

Information We Collect

When you create an account with us, we collect certain categories of personal data necessary to provide our gambling services responsibly and in compliance with applicable law. We at FatFruit gather information directly from you, automatically through your use of the site, and occasionally from third parties such as payment providers or identity verification services.

• We collect registration details including your name, date of birth, email address, phone number, residential address and account currency preference (AUD, CAD, NZD, NOK and others)
• We record your gaming activity, including bets placed, deposits, withdrawals, bonus usage and session history
• We store payment information related to your chosen deposit and withdrawal methods, such as Visa, Mastercard, Skrill, Neteller, ecoPayz, MiFinity or cryptocurrency wallet addresses
• We may request identity verification documents, including passport details, identity cards, proof of residence and source-of-funds statements, as part of our KYC obligations
• We automatically collect technical data such as your IP address, device type, browser information and geolocation to prevent fraud and enforce our restricted countries policy

Why Verification Matters

Our terms require that identity verification may be requested before any payout, and refunds or withdrawals may be held until this process is complete. Where you cannot supply documents in Latin or Cyrillic script, we may require video verification showing you presenting your documents. We take this seriously because it helps us comply with anti-money-laundering regulations and protects our players from unauthorised account access.

How We Use Your Data

We at FatFruit use your personal information for a range of legitimate purposes connected to operating a secure and compliant online casino. Our use of your data is always tied to a specific, lawful purpose, and we do not use it beyond what is reasonably necessary.

• We use your data to open, verify and manage your FatFruit account
• We process your information to facilitate deposits and withdrawals through our supported payment methods
• We analyse your gaming activity to detect suspicious behaviour, including multiple accounts or IP address overlaps, which may lead to suspension of payouts
• We send you promotional communications about our welcome bonus, VIP Club offers and tournaments, where you have consented to receive them
• We use technical data to enforce restrictions in jurisdictions where our licence is not valid, including Australia, the United Kingdom, the United States and other listed territories
• We retain records to meet our regulatory obligations under our Anjouan gaming licence

Sharing Your Information

Our Fat Fruit platform shares data only where necessary to run our services or to comply with legal requirements. We do not sell your personal information to third parties for marketing purposes. We may share your data with payment processors to complete your transactions, with identity verification providers to confirm your KYC documents, with our affiliate programme Deeplogic Partners where relevant to tracking referrals, and with regulatory authorities such as the Offshore Finance Authority of the State of Anjouan upon lawful request.

Third-Party Service Providers

We work with payment providers, software vendors and game studios, including our 131 gaming partners, to deliver the FatFruit experience. These partners may process limited data strictly for the purpose of delivering their services, such as confirming a transaction or running a game session, and they are bound by confidentiality obligations.

Cookies and Tracking Technologies

We at Fat Fruit use cookies and similar technologies to operate our website, remember your preferences and analyse how players use fatfruit.com. Cookies help us keep you logged in, remember your language and currency settings, and improve the performance of our FatFruit casino site. You can control cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our platform.

Data Retention

We retain your personal data for as long as your FatFruit account remains active and for a reasonable period afterward to comply with our legal and regulatory obligations. Where your account becomes dormant for six consecutive months, we may apply a monthly administrative fee while your balance remains positive, as outlined in our Terms and Conditions. If we close your account due to a verification failure or breach of our terms, we retain relevant records as required by applicable anti-fraud and licensing regulations.

Your Rights

We respect your right to control your personal information, and depending on your jurisdiction, you may have the following rights in relation to data we hold about you:

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You can withdraw consent for promotional emails at any time by using the unsubscribe link or contacting our support team

To exercise any of these rights, you can reach us at [email protected], and we will respond to your request as promptly as possible.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our FatFruit casino systems use encryption for sensitive data transmission, and access to personal information is restricted to authorised personnel who need it to perform their duties. While we take security seriously, no method of data transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your own account credentials.

Age Restrictions and Account Access

Our services are intended only for individuals who are at least 18 years old or the legal age of majority in their country of residence. We do not knowingly collect personal information from minors, and if we become aware that an underage individual has registered an account, we will take immediate steps to close it and remove the associated data where legally permitted.

International Data Transfers

Because FatFruit casino serves players across multiple regions, including New Zealand, Canada and Italy, your data may be transferred to and processed in countries outside your country of residence. We take reasonable steps to ensure that any such transfer is conducted in accordance with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you would like to exercise any of your privacy rights, our support team is available 24/7 via live chat with human agents, by email at [email protected], or through our FAQ section. We are committed to addressing your concerns promptly and transparently.